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These Terms & Conditions govern how your bingo max account works — from how you open it to how transactions are handled and when access may be restricted. Reading them gives you a clear picture of your rights, your responsibilities, and the steps to take if something needs to change.
By opening a bingo max account, you agree to the Terms & Conditions set out here. They apply to every action taken under your account: funding your wallet, placing activity in the lobby, using account controls, and contacting support. Access to bingo max is available only where local law permits; if you are in a region where online gaming is not authorised, these Terms do not extend an invitation — they note a boundary. We update these Terms when our services change. The version shown on this page when you log in is the version in effect for your session. If you continue using the account after an update has been posted, that counts as your acceptance of the revised Terms. We do not send automatic notifications for every minor change, so we recommend checking this page when you receive a service update from our team. Transaction records connected to GCash deposits, GrabPay payments, or any account wallet movement are governed by these Terms, as well as by the individual policies of each payment provider. Where those policies conflict, the stricter rule applies to protect your account. Questions about a specific clause can be sent to our support team; contact details are in the Support section of this page.
GCash transactions into your account wallet are subject to the limits and verification steps shown at the time of deposit. These Terms govern how we handle those funds once they reach your account balance.
GrabPay is a supported payment channel where available in eligible regions. Your GrabPay transaction history is accessible from your account wallet screen and remains part of your account record.
Your account wallet holds a running balance of confirmed deposits and settled activity. Withdrawals, corrections and disputes are all handled under the Terms described here, not by the payment provider alone.
When these Terms change, the updated version replaces all prior versions on this page. Continued account use after a change is posted constitutes acceptance. For material changes, we aim to send a notice via the contact method on your account.
These Terms apply specifically to activity on bingo max — your account, the lobby, and the payment channels we support. They do not extend to third-party services you use to move money (such as GCash's own terms or GrabPay's user agreement), and they do not cover sites or platforms that are not operated by us. Understanding the boundary helps you know which policy to consult when a question arises.
Creating, using, and closing your bingo max account falls fully within these Terms. This includes login credentials, account verification steps, and any access restrictions applied due to account status or regional eligibility.
Deposits made through GCash or GrabPay, and any resulting wallet balance, are governed here. The point at which funds leave the payment provider and enter your account wallet is where our Terms take effect.
The game lobby, page content, and account dashboard are all within scope. Studio titles available in the lobby — such as those from Pragmatic Play or Habanero — are covered under these Terms for the purpose of account activity and dispute handling.
Payment providers, device operating systems, and external links are not governed by these Terms. Each third-party service has its own policy. We are not liable for changes those providers make to their services or terms.
These Terms are not just obligations — they also set out what you can ask of us. You can request a copy of your account transaction history at any time by logging in and navigating to your wallet screen, where deposits and settlements are listed by date. If any account detail is recorded incorrectly — your registered contact method, for example — you can raise a correction request through the support channels listed on this page. Where a clause in these Terms is unclear, you have the right to ask for clarification before taking an action that could be affected by it. We respond to policy questions through the same channels as account support. If you need to close your account, the process is handled through a direct support request; we do not require you to justify the reason, but we will complete any pending transaction verification before the account is deactivated.
Your full transaction history — including GCash and GrabPay movements — is accessible from the wallet screen after login. The record shows the date, amount and settlement status of each entry.
If a registered detail is wrong, submit a correction request via live chat or email. Our team will verify your identity against the account before making any change to the contact or payment information on file.
Any clause you want clarified can be sent to us in writing. We will respond with the applicable section referenced and explain how it applies to your specific situation before you proceed.
Account closure requests are accepted through support. Pending wallet balances must be resolved before deactivation. We aim to confirm the closure by the same contact method used to submit the request.
If a section of these Terms raises a question you cannot resolve through the page itself, our support team handles policy queries through the same channels as account help. Use live chat for faster responses to specific clause questions, or email if your query includes documents or transaction references that need to be reviewed alongside your message.
Start a live chat session from the account dashboard. This is the fastest route for questions about a specific clause, a recent GCash transaction, or a wallet correction that falls under these Terms.
Send detailed policy queries — including references to specific terms sections or transaction records — to our support email. Attach any relevant screenshots of your wallet screen or account notification for faster handling.
Many rights under these Terms — such as reviewing transaction history and updating contact details — can be exercised directly from your account dashboard without contacting support. Check your wallet and profile sections first.
These Terms set the framework for how we manage your account data, session activity, and the records created when you use GCash or GrabPay to fund your wallet. Account security is enforced through verification steps visible at login; you are responsible for keeping your credentials confidential under these Terms. We retain transaction records for the period required by applicable rules, and we do not share account data with third parties outside of what is necessary to process your payment or respond to a legal request. Cookie usage on the site is covered by a separate notice accessible from the page footer. If you want to request changes to how your data is handled — or ask what information we hold — that request goes through the support contacts listed above.
Account and transaction data is retained only for the period required under applicable rules. Your GCash and GrabPay payment references are stored as part of your wallet record and are accessible from your account screen after login.
Session and preference cookies are used when you access the lobby. The full cookie notice is linked in the page footer. Adjusting your browser settings may affect how certain account pages function during your session.
Under these Terms, you are responsible for all activity carried out using your login credentials. If you suspect unauthorised access, contact support immediately through live chat. We will place a hold on the account while the situation is reviewed.
To request a correction to stored personal details or to ask what data we hold on your account, contact our support team by email. Include your registered contact information so we can verify the request before acting on it.
These are the questions we receive most often about the Terms & Conditions — covering account use, data handling, how updates work, and what to do when a clause is unclear.
Yes. Once a GCash or GrabPay transaction reaches your account wallet, it falls under these Terms. The payment provider's own policies govern the transfer up to that point. Transaction records are visible from your wallet screen after login.
The version on this page is always the current one. For material changes, we send a notice to the contact method registered on your account. Continued use of the account after an update is posted counts as acceptance of the revised Terms.
Yes. Your transaction records — including settled wallet entries for GCash and GrabPay activity — are accessible from the wallet screen in your account dashboard. If you need a formal copy for another purpose, contact support by email with your request.
You can send a written query to our support team referencing the specific clause. We will explain how it applies to your account situation. If you do not accept the Terms, continuing to use the account is not advisable — contact support to discuss your options.
These Terms govern your account activity with bingo max. Game content from studios such as Pragmatic Play or Habanero is available in the lobby, but those studios are content providers only. Disputes about account-level outcomes are handled under our Terms, not the studio's.
Submit a closure request through live chat or email support. Any wallet balance must be resolved before the account is deactivated. We confirm closure via the contact method on file. The process is available where local law permits account termination on request.