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This policy explains exactly what data bingo max collects when you open an account, how we use it, and what choices you have over it. Availability of our service depends on local law and is open to eligible regions where access is permitted.
When you create an account with bingo max, we collect the information you provide directly — your name, contact details and e-wallet identifiers such as your GCash or GrabPay number — as well as technical data generated by your device and browser sessions. We use this information to operate your account, process wallet transactions, confirm identity where required, and respond to support requests. We do not sell your personal data to third parties. We share data only with service providers who help us run the platform, and only under contractual obligations that restrict how they may use it. Data collected through GrabPay or GCash payment flows is processed in accordance with those providers' own published policies, which you can review on their respective platforms. We retain your account records for as long as your account remains active and for a period after closure as required by applicable law. The exact retention period depends on the jurisdiction under which your account falls. If you have questions about any data we hold, you can raise them through the support contact routes listed further down this page. This policy applies to all accounts opened where local law permits access.
GCash payment data
GrabPay transaction records
Wallet balance history
Browser and session logs
Not every part of your experience on bingo max falls under a single policy. Understanding the boundaries helps you know where to direct a data question — whether it concerns your account login, a payment record, a game session or a link you followed to an external site.
Covered fully by this policy. We collect the email address, password hash and session tokens generated each time you sign in. These records are stored in our systems and are subject to the rights and contact routes described on this page.
Partially covered. We record the transaction reference and amount on our side. The data held by GCash and GrabPay on their infrastructure is governed by their own privacy terms, which we cannot override or speak to on their behalf.
Covered by this policy in terms of play history and wallet movement logs stored in your account. Game outcome mechanics and RNG processes are part of game provider operations and are not personal data we hold about you.
Not covered. If a link on our pages takes you to a site outside bingo max — a payment provider portal, a game studio page or any external resource — their privacy practices are entirely separate from ours and we hold no data from those sessions.
You have real, actionable choices over the information we hold. Start by logging into your account dashboard, where your registered contact details and linked e-wallet identifiers are visible and editable. If you spot an error in your name, mobile number or linked GCash detail, you can update it directly in the account settings tab — no support ticket required for basic corrections. For anything we cannot expose through the self-service interface — such as a full record of processed transactions or a history of identity documents submitted — you can raise a data access request through live chat or the email support route. We will acknowledge it and provide what we hold in a readable format within the timeframe required by applicable law. If you believe data we hold is inaccurate and cannot be corrected through your account settings, contact support with the specific field and the correction you need. We will review and respond.
Open your account dashboard after login. Your profile details, linked e-wallet identifiers and transaction history are listed there and reflect the current state of what we hold.
Use the account settings tab to update your mobile number or contact email. For corrections to identity documents already submitted, contact support directly with the specific detail to be changed.
Send a data access request through live chat or email. We will compile and return the personal information we hold on your account in a readable format, within the timeframe local law requires.
If you believe something in our data handling is not in line with this policy, use the email route listed in the support section below. State the specific concern clearly and we will investigate and reply.
Three routes are available for privacy and data queries. Live chat is the fastest path for straightforward questions about your account records or a specific transaction reference. Email is the right channel for formal data access requests or corrections to submitted identity documents — send your request with enough detail for us to locate the specific record. For account-level concerns that need escalation, the same email route reaches our account care team who handle data matters as a priority item.
Available from the account dashboard. Use this for quick questions about what data we hold or to confirm a GCash or GrabPay transaction reference on your account.
Use the email contact found in your account's help section for formal data access requests, identity document corrections or detailed privacy concerns requiring a written response.
Your first stop for self-service data review. Login to see your registered details, linked payment methods and transaction history without needing to contact support at all.
Data protection at bingo max is built around limiting what we collect, securing what we hold and making it straightforward for you to act on your rights. We apply encryption to data in transit and at rest, including account credentials and wallet transaction records linked to GCash and GrabPay. Cookies used on our platform serve account session management and basic analytics — you can review and adjust browser-level cookie settings through your device at any time. We do not use tracking cookies for cross-site advertising profiles. Retention periods are set by account status and applicable law, not by internal convenience, and we review them periodically. Any change to this policy will be posted on this page, and we will notify active account holders through the contact detail registered on their account before the change takes effect.
Account credentials, wallet identifiers and transaction records — including those linked to GCash and GrabPay — are encrypted both while moving between your device and our servers and while stored in our systems.
We use cookies for account session management and basic site analytics only. No cross-site advertising tracking is applied. You can adjust cookie settings through your browser or device at any time without affecting your account login.
We keep your account records for as long as the account is active and for a defined period after closure, as required by the law applicable to your account's jurisdiction. We do not retain data beyond what that requirement specifies.
When this privacy policy is updated, the revised version is posted on this page with the date of the change. Active account holders receive a notification through their registered contact detail before the updated terms take effect.
These are the questions we hear most often from account holders about how their information is handled, what we store and how to act on their rights.
We collect the details you enter at registration — name, email address and mobile number — plus device and session data generated when you log in. If you link GCash or GrabPay, we record the e-wallet identifier and transaction references associated with your account.
We share data only with service providers who operate parts of our platform under strict contractual terms. We do not sell personal data. Payment data processed through GCash or GrabPay is subject to those providers' own policies, separate from ours.
Log into your account dashboard to view your registered details and transaction history. For a full data summary — including submitted identity documents — send a data access request through live chat or the email support route in your account's help section.
Yes. Basic details like your mobile number or email can be updated in the account settings tab after login. For corrections to identity documents already submitted, contact support directly through email and specify the exact field and the correction needed.
We retain your records for a period after account closure as required by the law applicable to your account's jurisdiction. The specific duration depends on local legal requirements. We do not keep data beyond what that obligation requires.
Yes. Any update to this policy is posted on this page with a clear date. Active account holders are notified through their registered contact detail — email or mobile number — before the updated policy takes effect, so you have time to review the changes.